Key Measures

There are over 150 metrics each for Household and Motor. They measure a number of areas common to both products and track performance both over time and against other members (anonymously). They give a detailed insight into some of the following key areas of performance.

• Relative profitability of rates
• Level of rating increases actually being achieved
• Performance by key perils
• Claims costs, both average and large
• Claims frequency
• Identification of fraud savings
• Relative productivity
• Speed of settlement
• First notification of loss delays
• Recoveries
• Telephone service levels
• Cost of handling claims
• Salary levels
• Large loss performance
• TCF Scorecard